*PLEASE NOTE - IN COMPLIANCE WITH PROVINCIAL REGULATIONS, AGE RESTRICTIONS BASED ON PROVINCIAL LEGISLATION BASED ON THE ORDER DELIVERY ADDRESS MUST BE MET FOR ORDERS CONTAINING ALCOHOL. (EX. ONTARIO'S MINIMUM DRINKING AGE IS 19. THE ORDER MUST BE SIGNED FOR WITH PROOF OF AGE (19+) AT THE TIME OF DELIVERY*
- WE ARE CURRENTLY LICENSED TO SHIP ALCOHOL WITHIN ONTARIO, BRITISH COLUMBIA, MANITOBA, SASKATCHEWAN, AND NOVA SCOTIA
- IF YOU WISH TO PLACE AN ORDER TO PROVINCES NOT LISTED ABOVE THAT DOES NOT CONTAIN ALCOHOL (MERCHANDISE, HAND SANITIZER, BBQ SAUCE ETC) PLEASE CALL OUR RETAIL STORE AS IT CAN NOT BE PROCESSED THROUGH THE WEBSITE
ALL COURIERS REQUIRE A SIGNATURE FROM SOMEONE 19+ IF YOUR ORDER CONTAINS ALCOHOL TO DELIVER YOUR PACKAGE! Orders not containing alcohol will not require a signature.
- *ONTARIO ONLY* ORDERS OF $150+ (before tax) QUALIFY FOR FREE SHIPPING.
- Ontario orders under $150 (before tax) are subject to a flat-rate $25 shipping fee.
- PLEASE ENSURE THE ADDRESS YOU SELECT TO HAVE SHIPPED TO WILL HAVE SOMEONE AVAILABLE TO SIGN DURING DELIVERY HOURS (MON-FRI 9-6)
MOST ORDERS WITHIN ONTARIO ARE SHIPPED WITH ANNEX GO FETCH
- Order updates will be sent via text/email by Annex Go Fetch when your order is picked up (Wednesdays + Fridays)
- PLEASE MONITOR YOUR TRACKING INFORMATION FOR YOUR ESTIMATED DELIVERY DATE AND ENSURE YOU HAVE A CONSIGNEE THAT IS 19+ YEARS OLD AVAILABLE.
- SEE AGF COVERAGE + SCHEDULES BELOW
- SATURDAY/SUNDAY DELIVERIES MAY OCCUR IN ALL ZONES WHEN PACKAGE VOLUME IS HIGH
- IF YOU HAVE QUESTIONS ABOUT AN ORDER IN TRANSIT YOU CAN CONTACT AGF CUSTOMER SUPPORT 647-492-8593
ORDERS OUTSIDE OF DELIVERY ZONE ABOVE WILL SHIP WITH ICS COURIER OR CANADA POST
- ICS order tracking numbers will be emailed to you by us and be available on your online account.
- ICS WILL MAKE 2 DELIVERY ATTEMPTS. IF THEY ARE UNABLE TO DELIVER THE PACKAGE WILL BE HELD FOR PICK-UP FOR 3 BUSINESS DAYS AT THE CLOSEST ICS FACILITY. IF THE CUSTOMER REQUIRES MORE TIME TO PICK IT UP THE HOLD CAN BE EXTENDED BY CONTACTING COPPERHEAD DISTILLERY OR ICS COURIER.
- IF THE PACKAGE IS NOT PICKED UP FROM THE FACILITY IT WILL BE RETURNED TO COPPERHEAD DISTILLERY.
- Canada Post orders will receive tracking emails directly from CANADA POST. If you do not receive this email please check your junk/spam folders. If you have no email please check your account for the tracking number or contact us at [email protected]
OUT OF PROVINCE
WE ARE NOW ABLE TO SHIP OUTSIDE OF ONTARIO TO SELECT PROVINCES. OUT-OF-PROVINCE ORDERS ARE TYPICALLY SENT WITH CANADA POST. OCCASIONALLY CANPAR WILL BE USED FOR LARGE ORDERS.
FREE SHIPPING OVER $150 IS NOT AVAILABLE FOR ORDERS OUTSIDE OF ONTARIO.
PLEASE EXPECT LONGER SHIPPING TIMES FOR ORDERS OUT OF ONTARIO.
WE ARE STILL UNABLE TO SHIP TO THE REMAINING PROVINCES NOT LISTED BELOW.
- FOR PACKAGES THAT ARE RETURNED TO COPPERHEAD FOR REASONS INCLUDING BUT NOT LIMITED TO; CONSIGNEE NOT AVAILABLE, INCORRECT ADDRESS PROVIDED BY CUSTOMER, INVALID ADDRESS COPPERHEAD DISTILLERY WILL NOT BE RESPONSIBLE FOR THE SECOND SHIPPING COST (EVEN IF THE ORDER QUALIFIED FOR FREE SHIPPING INITIALLY).
- IF A PACKAGE IS RETURNED TO COPPERHEAD DISTILLERY AND THE CUSTOMER DOES NOT WISH TO PAY TO HAVE THE PACKAGE RESHIPPED, COPPERHEAD WILL REFUND THE ORDER AMOUNT MINUS THE SHIPPING CHARGE. IF THE ORDER QUALIFIED FOR FREE SHIPPING, THE $25 SHIPPING COST WILL BE SUBTRACTED FROM THE ORDER VALUE FOR THE REFUND AMOUNT.
