*PLEASE NOTE - IN COMPLIANCE WITH PROVINCIAL REGULATIONS, AGE RESTRICTIONS BASED ON PROVINCIAL LEGISLATION BASED ON THE ORDER DELIVERY ADDRESS MUST BE MET FOR ORDERS CONTAINING ALCOHOL. (EX. ONTARIO'S MINIMUM DRINKING AGE IS 19. THE ORDER MUST BE SIGNED FOR WITH PROOF OF AGE (19+) AT THE TIME OF DELIVERY*
ALL ORDERS CONTAINING ALCOHOL REQUIRE A SIGNATURE FROM SOMEONE 19+ TO DELIVER YOUR PACKAGE! Orders not containing alcohol will not require a signature.
- SHIPPING AVAILABLE IN ONTARIO ONLY *excluding Rural North Eastern Regions
- CITY* AREA ORDERS OF $150+ (before tax) QUALIFY FOR FREE SHIPPING.
- Ontario orders under $150 (before tax) are subject to a flat-rate $25 shipping fee. Due to increased charges to ship rural orders we can no longer offer free shipping to those areas.
- SEE MAP BELOW to check if your address is classified as RURAL or CITY with ICS to determine your options for shipping.
- PLEASE NOTE - DUE TO COURIER SHORTAGES IN OUR AREA AND STAFF SHORTAGES OF THOSE COURIERS WE ARE ONLY ABLE TO SHIP ORDERS OUT ONCE A WEEK AT THIS TIME. ORDERS WILL GENERALLY BE SENT OUT ON THURSDAYS. ONCE YOUR ORDER HAS BEEN PICKED UP YOU WILL START RECEIVING UPDATES ON THE TRACKING NUMBER. SHIPMENTS ARE LIKELY TO TAKE LONGER TO BE RECEIVED THAN THEY HAVE IN THE PAST.
- PLEASE ENSURE THE ADDRESS YOU SELECT TO HAVE SHIPPED TO WILL HAVE SOMEONE AVAILABLE TO SIGN DURING DELIVERY HOURS (MON-FRI 9-6)
- ICS order tracking numbers will be emailed to you by us and ICS and be available on your online account.
- ICS WILL MAKE 2 DELIVERY ATTEMPTS. If they are unable to deliver the package, it will be held for pick-up for 3 business days at the closest ICS Facility. If the customer requires more time to pick-up, the hold can be extended by contacting ICS or COPPERHEAD.
- IF THE PACKAGE IS NOT PICKED UP FROM THE FACILITY IT WILL BE RETURNED TO COPPERHEAD DISTILLERY.
- ICS uses 3rd Party Couriers to finish the delivery or RURAL orders (Loomis/Canpar etc). These orders will take longer to deliver than order located in major cities/urban areas.
ONTARIO SHIPPING ZONES MAP
PLEASE HAVE ORDERS SENT TO A POSTAL CODE CLASSIFIED AS CITY BY ICS IF POSSIBLE FOR FASTER DELIVERY TIMES. WHEN YOU INPUT YOUR SHIPPING ADDRESS AT CHECKOUT, IF YOUR POSTAL CODE IS IN A QUALIFYING ZONE, THE CITY SHIPPING OPTION SHOULD APPEAR.
*IF YOUR POSTAL CODE IS NOT REGISTERING IN THE CITY ZONE AND YOU THINK IT SHOULD BE PLEASE CALL OR EMAIL US AND WE CAN DOUBLE CHECK WITH ICS. 705-384-0111 EX 223 | [email protected]
IF YOU ARE HAVING YOUR ORDER SHIPPED TO RURAL POSTAL CODE PLEASE EXPECT LONGER SHIPPING TIMES (5-10 BUSINESS DAYS FROM PICK-UP) AS ICS USES A THIRD PARTY COURIER TO COMPLETE THE DELIVERY. THIS CAN ALSO RESULT IN A HIGHER CHANCE OF YOUR PACKAGE BEING DELAYED/LOST/DAMAGED DUE TO THE CHANGE IN HANDS.
IF YOU HAVE A DIFFERENT ADDRESS YOU CAN SHIP TO THAT IS LOCATED IN AN AREA THAT ICS CLASSIFIES AS CITY (SEE MAP) WE HIGHLY RECOMMEND YOU HAVE YOUR PACKAGE SHIPPED THERE FOR FASTER DELIVERIES. MOST CITY ORDERS DELIVER ON 1-2 BUSINESS DAYS FROM PICK-UP.
