*PLEASE NOTE - IN COMPLIANCE WITH PROVINCIAL REGULATIONS, AGE RESTRICTIONS BASED ON PROVINCIAL LEGISLATION BASED ON THE ORDER DELIVERY ADDRESS MUST BE MET FOR ORDERS CONTAINING ALCOHOL. (EX. ONTARIO'S MINIMUM DRINKING AGE IS 19. THE ORDER MUST BE SIGNED FOR WITH PROOF OF AGE (19+) AT THE TIME OF DELIVERY*
- WE ARE CURRENTLY LICENSED TO SHIP ALCOHOL WITHIN ONTARIO, BRITISH COLUMBIA, MANITOBA, SASKATCHEWAN, AND NOVA SCOTIA
- IF YOU WISH TO PLACE AN ORDER TO PROVINCES NOT LISTED ABOVE THAT DOES NOT CONTAIN ALCOHOL (MERCHANDISE, HAND SANITIZER, BBQ SAUCE ETC) PLEASE CALL OUR RETAIL STORE AS IT CAN NOT BE PROCESSED THROUGH THE WEBSITE
- As important COVID-19 safety measures continue, some orders may experience delays.
MOST ORDERS WITHIN ONTARIO ARE SHIPPED WITH ICS COURIER
- *ONTARIO ONLY* ORDERS OF $150+ (before tax) QUALIFY FOR FREE SHIPPING.
- Ontario orders under $150 (before tax) are subject to a flat-rate $25 shipping fee.
- ICS REQUIRES A SIGNATURE FROM SOMEONE 19+ IF YOUR ORDER CONTAINS ALCOHOL TO DELIVER YOUR PACKAGE! Orders not containing alcohol will not require a signature.
- PLEASE ENSURE THE ADDRESS YOU SELECT TO HAVE SHIPPED TO WILL HAVE SOMEONE AVAILABLE TO SIGN DURING DELIVERY HOURS (MON-FRI 9-6)
- A TRACKING NUMBER WILL BE EMAILED THE DAY YOUR ORDER IS BEING SHIPPED
- PLEASE MONITOR YOUR TRACKING INFORMATION FOR YOUR ESTIMATED DELIVERY DATE AND ENSURE YOU HAVE A CONSIGNEE THAT IS 19+ YEARS OLD AVAILABLE.
- ICS WILL MAKE 2 DELIVERY ATTEMPTS. IF THEY ARE UNABLE TO DELIVER THE PACKAGE WILL BE HELD FOR PICK-UP FOR 3 BUSINESS DAYS AT THE CLOSEST ICS FACILITY. IF THE CUSTOMER REQUIRES MORE TIME TO PICK UP THE HOLD CAN BE EXTENDED BY CONTACTING COPPERHEAD DISTILLERY OR ICS COURIER.
- IF THE PACKAGE IS NOT PICKED UP FROM THE FACILITY IT WILL BE RETURNED TO COPPERHEAD DISTILLERY.
- COPPERHEAD DISTILLERY WILL NOT BE RESPONSIBLE FOR THE SECOND SHIPPING COST (EVEN IF THE ORDER QUALIFIED FOR FREE SHIPPING INITIALLY) FOR PACKAGES THAT ARE RETURNED TO COPPERHEAD FOR REASONS INCLUDING BUT NOT LIMITED TO; CONSIGNEE NOT AVAILABLE, INCORRECT ADDRESS PROVIDED BY CUSTOMER, INVALID ADDRESS.
- IF A PACKAGE IS RETURNED TO COPPERHEAD DISTILLERY AND THE CUSTOMER DOES NOT WISH TO PAY TO HAVE THE PACKAGE RESHIPPED, COPPERHEAD WILL REFUND THE ORDER AMOUNT MINUS THE SHIPPING CHARGE. IF THE ORDER QUALIFIED FOR FREE SHIPPING, THE $25 SHIPPING COST WILL BE SUBTRACTED FROM THE ORDER VALUE FOR THE REFUND AMOUNT.
- ORDERS FROM AREAS OUTSIDE THE ICS COURIER DELIVERY ZONE WILL BE SENT WITH CANADA POST
- You should receive an email directly from CANADA POST with your tracking information within 24 hours of receiving the email that your order has been completed and is ready to ship. If you do not receive this email please check your junk/spam folders. If you have no email please contact us at [email protected] to receive your tracking information.
OUT OF PROVINCE
WE ARE NOW ABLE TO SHIP OUTSIDE OF ONTARIO TO SELECT PROVINCES. OUT OF PROVINCES ORDERS ARE TYPICALLY SENT WITH CANADA POST. OCCASIONALLY CANPAR WILL BE USED FOR LARGE ORDERS.
FREE SHIPPING OVER $150 IS NOT AVAILABLE FOR ORDERS OUTSIDE OF ONTARIO.
PLEASE EXPECT LONGER SHIPPING TIMES FOR ORDERS OUT OF ONTARIO.
WE ARE STILL UNABLE TO SHIP TO THE REMAINING PROVINCES NOT LISTED BELOW.
