FOR GENERAL INQUIRIES EMAIL [email protected] OR CALL OUR STORE AT 705-384-0111 EXT 223
EMAILS WILL NOT BE RECEIVED ON WEEKENDS/HOLIDAYS.
1 PRODUCT INFO
1.1 IS OUR ALCOHOL GLUTEN-FREE?
Distilled alcohol is gluten-free even if made with a gluten-containing grain. This is because the gluten protein cannot vaporize and does not pass through the distillation process. Distillation occurs in a large vat and during this process, the solid mass and alcohol separate. The alcohol goes on to evaporate and creates distilled liquor while the solid mass remains behind in the vat. The solid mass contains the gluten protein which does not evaporate; thus, the final distilled products have no gluten
ALL OF OUR SPIRITS ARE TRIPLE-DISTILLED
RUMS - MADE FROM SUGARCANE
VODKAS - MADE FROM CORN
TENNESSEE, MAPLE, BACKWOODS, AND KENTUCKY MOONSHINES ARE MADE FROM CORN
*may contain insignificant amounts of corn gluten (doesn't affect celiac)
MAGNETAWAN - MADE FROM RYE
SMOKIN' GUN - MADE FROM CORN/RYE
NOTCH - MADE FROM BARLEY/RYE
Please note we don't officially label any of our products as Gluten-Free as our facility is not certified gluten-free. Please use your discretion based on the severity of your allergy/intolerance.
1.2 COMMON ALLERGENS
DAIRY - Present in all of our cream products
NUTS - In Chocolate Almond
GLUTEN - In BBQ Sauces | Magnetawan, Smokin' Gun, and Notch
CARAMEL COLOUR - In Spiced Rum, Molasses Rum, Irish Cream, Chocolate Almond, Kentucky, Magnetawan, Tennessee, Smokin' Gun, Notch, Maple Moonshine
FO&C Red. No. 3 (Red food colour) - In Strawberry Cream
Please note all of our products may contain traces of these allergens as they are made in the same facility. Please use your discretion based on the severity of your allergy/intolerance.
1.3 IS YOUR BBQ SAUCE GLUTEN-FREE?
No, they are not. They contain a Worcestershire (not gluten-free)
1.4 DO THE LIQUEURS NEED TO BE IN THE FRIDGE?
Before opening refrigeration isn't required but don't keep in a warm environment. After opening, keep refrigerated.
1.5 WHAT IS THE SHELF LIFE OF THE LIQUEURS?
APPLE PIE - Recommended to drink within 6 months of opening or 1 year total from the date on the batch label
CREAMS - Recommended to drink within 3 months of opening or 6 months total from the date on the batch label
1.6 DO YOU TAKE BACK EMPTY JARS?
We do take back empty gallon jugs for a $2/jug credit off of your purchase.
We do not take back empty mason jars/tetra packs, however, they can be taken to the beer store for a deposit or recycled. Alternatively, we encourage you to reuse/repurpose your mason jars as they are great for storage. Many customers have also used them for great craft/DIY projects!
1.7 WHAT IS MOONSHINE?
UNAGED OR YOUNG WHISKY
CAN BE MADE TO DIFFERENT PERCENTAGES AND WITH DIFFERENT MASHES
1.8 WHAT IS THE BASE OF THE MOONSHINES?
MAGNETAWAN - RYE
SMOKIN' GUN - CORN/RYE
TENNESSEE - CORN
KENTUCKY - CORN
MAPLE MOONSHINE - CORN
NOTCH - BARLEY/RYE
BACKWOODS - CORN
1.9 WHAT IS THE BASE OF THE CREAMS / PERCENTAGE?
CORN BASE MOONSHINE 20%
We cannot max them a higher percentage (high-octane) as separation can occur
1.10 WHAT DOES PROOF MEAN?
PROOF IS THE OLD SCHOOL WAY OF IDENTIFYING ALCOHOL PERCENTAGE, ALC/VOL IS THE NEW WAY.
PROOF IS DOUBLE % (80 PROOF = 40% ALC/VOL)
1.11 WHAT ARE THE VOLUMES IN ml/oz?
TASTER = 50ml | 1.7oz
LCBO BOTTLE = 750ml | 26oz
MASON JAR = 850ml | 29oz
JUICE BAG = 3L | 102oz
GALLON = 3.785L | 128oz
2.1 CAN I CHANGE/UPDATE DELIVERY ADDRESS?
- IF YOU HAVEN’T RECEIVED TRACKING/ CONFIRMATION OF COMPLETION YET, PLEASE CALL US AT 705-384-0111 ext 223 WITH THE UPDATED INFORMATION
- IF YOUR ORDER IS ALREADY SHIPPED, PLEASE CONTACT THE COURIER DIRECTLY WITH YOUR REQUEST
2.2 WHERE IS MY ORDER RECEIPT?
- YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER IS COMPLETED. IF YOU ARE NOT SURE IF YOUR ORDER WENT THROUGH, PLEASE EMAIL US AT [email protected] TO CONFIRM BEFORE PLACING A DUPLICATE ORDER. ALSO, CHECK JUNK/SPAM FOLDERS AS EMAILS DO SOMETIMES GET CAUGHT THERE.
- LOGIN TO "MY ACCOUNT" AND VIEW "MY ORDERS"
2.3 WHERE IS MY ORDER TRACKING?
- PLEASE CHECK JUNK/SPAM FOLDERS FIRST! ESPECIALLY IF IT’S YOUR FIRST ORDER WITH THAT EMAIL, THE EMAILS WILL OFTEN GET CAUGHT THERE. PLEASE ALLOW 24 HOURS (EXCLUDING WEEKENDS AND HOLIDAYS) FROM RECEIVING YOUR ORDER COMPLETION EMAIL BEFORE REACHING OUT, IF YOU STILL HAVEN’T RECEIVED TRACKING, THEN EMAIL [email protected]
- PLEASE NOTE THIS EMAIL DOES NOT GET CHECKED ON WEEKENDS/HOLIDAYS.
2.4 WHERE IS MY ORDER?
- PLEASE TRY TO CONTACT THE COURIER FIRST! AS WE DON’T DIRECTLY HANDLE THE DELIVERY WE ONLY CAN SEE WHAT UPDATES ARE AVAILABLE ON THE TRACKING INFORMATION, THE COURIERS WILL HAVE MORE INFORMATION IF IT IS AVAILABLE.
- IF YOU HAVE CONTACTED THEM AND STILL NEED HELP PLEASE EMAIL [email protected] WITH YOUR ORDER AND TRACKING INFORMATION AND WE WILL START AN INVESTIGATION WITH THE COURIER TO HELP LOCATE YOUR ORDER.
2.5 MISSING/WRONG ITEM IN MY ORDER
- IF YOU HAVE RECEIVED YOUR ORDER AND THERE IS AN ISSUE PLEASE TAKE PHOTOS RIGHT AWAY! AND EMAIL US AT [email protected] PLEASE INCLUDE ORDER INFORMATION AND DETAILS OF THE ISSUE.
- IF YOU ARE MISSING AN ITEM OR YOU RECEIVED THE WRONG ITEM PLEASE PHOTOGRAPH ALL ITEMS YOU RECEIVED SO WE CAN CONFIRM IT TO YOUR ORDER
2.6 RECEIVED ORDER - DAMAGED
- IF YOUR PACKAGE IS DAMAGED, PLEASE SEND PHOTOS OF THE PARCEL DAMAGE IF POSSIBLE AND OF THE ITEM(S) DAMAGED SO WE CAN INCLUDE THESE IN THE DAMAGE CLAIM TO THE COURIERS AND TRY TO PREVENT THIS FROM HAPPENING IN THE FUTURE.
- PLEASE INCLUDE A LIST OF THE ITEM(S) THAT WERE DAMAGED
2.7 SHIPMENT DELAYED DUE TO DAMAGE
- TYPICALLY, IF THE COURIER IS AWARE THAT A PACKAGE IS DAMAGED DURING SHIPPING, THEY WILL REPACKAGE THE REMAINING ITEMS THAT WEREN’T DAMAGED AND CONTINUE THE DELIVERY TO TRY AND GET YOUR ORDER DELIVERED AS QUICKLY AS POSSIBLE. WE WILL THEN SHIP A REPLACEMENT FOR THE ITEM(S) THAT WERE DAMAGED WHEN WE GET CONFIRMATION OF WHICH ITEM(S) WERE AFFECTED. (Follow steps for Received Order - Damaged when you receive)
- IF THE ENTIRE ORDER IS DAMAGED THEY WILL RETURN IT TO US OR NOTIFY US AND DISPOSE OF IT. IN THIS SITUATION WE WILL RESEND THE ENTIRE ORDER.